AI Compliance Policy
At AMANO, we are committed to leveraging Artificial Intelligence (AI) responsibly to enhance our services while safeguarding your personal data. This policy outlines how we utilize AI, the types of data involved, and our adherence to Malaysian and international data protection laws and ethical standards.

1. Our Commitment to Data Protection and Privacy

We strictly comply with:
  1. Malaysia’s Personal Data Protection Act (PDPA) 2010 and the National Guidelines on AI Governance & Ethics (AIGE), which guide our practices in collecting, processing, and protecting personal data.
  2. General Data Protection Regulation (GDPR), where applicable, for users located in the European Union (EU), European Economic Area (EEA), or other relevant jurisdictions.
Key Frameworks:
  1. PDPA 2010: Regulates the processing of personal data in Malaysia. View the Act
  2. AIGE: Provides ethical guidelines for AI development and deployment in Malaysia. Access the Guidelines

2. How We Use AI and Your Data


We utilize AI technologies to enhance user experience and operational efficiency across our solutions.

Examples of AI Applications:
  1. Customer Support Chatbot
    AI-powered chatbot assists in answering common queries, improving response times and customer satisfaction.
  2. Generative AI for Document Drafting
    We use Generative AI to assist in drafting employee handbooks, letter templates, and announcement messages, improving efficiency in document creation for HR , Property Management, and other internal communications.
  1. Personalized User Experience
    AI analyzes anonymized data to offer personalized recommendations, such as feature suggestions or reminder notifications.
  2. AI for Parking Solutions
    AI systems analyze parking usage data and traffic patterns to optimize parking space allocation, predict peak demand periods, and improve parking guidance for users.
Data Types Involved:
  1. Personal Identifiers: Name, email, contact number and car plate number.
  2. Transaction Data: Attendance, leave, visitation records, parking records, facility bookings and feedback records.
  3. Usage Data: Interaction logs, system preferences, and behavioral patterns.
We ensure that data processing, including for AI-powered features, is conducted with your consent and in accordance with applicable laws. Your continued use of our services constitutes consent to such processing as outlined in our Terms of Service and Privacy Policy.

3. Our AI Governance & Ethical Principles

Aligned with the AIGE, we follow these principles in AI development and deployment:
  1. Fairness: Ensuring AI decisions are unbiased and equitable.
  2. Reliability & Safety: Regular testing to maintain system integrity and prevent malfunctions.
  3. Privacy & Security: Implementing robust security measures to protect personal data.
  4. Inclusiveness: Designing AI solutions accessible to diverse user groups.
  1. Transparency: Providing clear information about AI functionalities and data usage.
  2. Accountability: Establishing clear responsibility for AI-driven decisions.
  3. Human-Centric Approach: Ensuring AI serves to augment human capabilities and well-being.

4. Your Rights Regarding Personal Data

Under PDPA 2010 (and GDPR where applicable), you have the right to:
  1. Access: Request access to your personal data held by us.
  2. Correction: Request corrections to inaccurate or outdated data.
  3. Withdrawal of Consent: Withdraw consent for specific data processing activities, including AI-based processing.
  4. Objection: Object to certain uses of your personal data.
If you wish to withdraw your consent for specific types of data processing (such as AI-based analysis or marketing communications) by contacting our Data Protection Officer (DPO) at am@amano.com.my.

If you wish to permanently delete your account and all associated personal data, please use our Account Deletion Request Form.

Please note that withdrawal of consent may limit your access to certain AI-powered features, while account deletion will result in the complete termination of your account and removal of related data (subject to any legal retention obligations).

5. Data Security Measures

We implement comprehensive security protocols to protect your data, including:

  1. Encryption: Securing data during transmission and storage.
  2. Access Controls: Restricting data access to authorized personnel only.
  3. Regular Audits: Conducting periodic security assessments to identify and mitigate risks.

6. Cross-Border Data Transfers

Where data transfers outside Malaysia are necessary (e.g., for cloud storage or processing), we ensure compliance with PDPA through:

  1. Transfers to countries with equivalent data protection laws, or
  2. Contractual safeguards to ensure strong data protection.

7. Contact Us

If you have any questions or concerns regarding your personal data, or if you wish to exercise your data protection rights, please contact us at: am@amano.com.my

Amano Malaysia Sdn. Bhd.
No. 12, Jalan Pengacara U1/48, Temasya Industrial Park, 40150 Shah Alam, Selangor, Malaysia.
Tel: +60 3-5569 5003   Email: am@amano.com.my

8. Policy Updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.
Last Updated: July 14, 2025
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AMANO Malaysia Sdn. Bhd.
No. 12, Jalan Pengacara U1/48, Temasya Industrial Park, 40150 Shah Alam, Selangor, Malaysia
+60 3-5569 5003

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